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19 Nov
Counselling for non-counsellors
19 Nov 2019 - 19 Nov 2019

Counselling for non-counsellors


Date: November 19, 2019 

Venue: Hotel London Kensington, 61 Gloucester Road, London, SW7 4PE

Cost: Member £210 / Non-member £260

Audience: Boarding staff, Head of Boarding, Deputy Head, Medical staff


Why should you attend?

Young people currently have more issues in terms of negative mental health. Worrying about these issues actively prevents their ability to learn and socialise. Teaching and boarding staff have little or no training in how to help; yet want to improve the emotional health of the students in their care. This very popular course will enable delegates to understand what the issues may be and then offer basic counselling and listening skills so that staff more confidently help the children they work with.


  1. To understand why young people have issues of anxiety and stress
  2. To deepen understanding of the teenage neurological changes and their effects
  3. To learn approaches and strategies that offer effective relief
  4. To learn how to listen and how to communicate well
  5. To gain confidence in helping young people move beyond their issues and achieve their academic and emotional potential



10 – 10:30        Tea/Coffee on arrival

10:30                Welcome and Introduction

10:35                Session 1 – Understanding the issues - a look at what issues young people bring daily to boarding/teaching staff

11:30                Tea/Coffee

11:45                Session 2 – The teenage brain - a refresher on the neurological changes of adolescence, and how these affect behaviours. How to help.

12:45                Lunch

13:30                Session 3 – Basics of counselling - active listening, the use of questions, getting the setting right

14:30                Tea/Coffee

14:45                Session 4 – Bringing it all together

15:30                Close


Wider context and/or application to the Boarding sector:

Boarding offers 24 hour wrap around care where boarding and teaching staff want students to develop and grow, yet too often, negative mental health prevents this.

Delegates will leave this course knowing how to talk to young people with anxiety, stress, depression and how to listen effectively.

Outcomes and resources:

A greater understanding of young people and how their brains work and are changing. In depth help on working with those who are stressed, anxious or overwhelmed

A pdf of all training material used and electronic copies of all handouts will be sent to all delegates.



Speaker: Jackie Cox

Jackie has trained teachers and teaching professionals on many issues surrounding young people for the past 30 years. She has a degree in Psychology and a diploma in counselling and is a very experienced counsellor, teacher and counselling supervisor working in schools and on an independent basis. Her casework, which covers more than 30 years, covers a wide variety of conditions concerning relationship, either with self or others. In 2005, she set up Jackie Cox Educational Training, where she is the sole trainer (  Jackie has had articles published on Self Harm and Mental Health issues in magazines and national newspapers.

Jackie works for Lighthouse Professional training and the BSA for their Professional Development Certificate and their Professional Practice Certificate as well as The Girls Day School Trust. Jackie worked as a Samaritan for many years where she undertook prison visits. Later she co-ordinated Harrow Victim Support Scheme and was the first counsellor to be trained specifically to deal with cases of rape. Jackie worked at Harrow School for more than 18 years, teaching PSHE and acting as a counsellor to the boys. In September 2007, she was appointed as the school counsellor for St Paul’s Girl’s school in Hammersmith, working mainly with the Senior girls, In September 2010, she was appointed as counsellor and trainer at St Helen’s School in Northwood.  Jackie works almost exclusively with older teens and with those who teach and support them.


Hotel London Kensington (Melia), Hotel London Kensington (managed by Melia), 61 Gloucester Road, London, SW7 4PE, United Kingdom